The Final Mile - How Technology Improves the Life of a Technician

In this episode of The Final Mile, XOi Senior Engineer JP Cahalan sits down with Vinnie Eckerson of Arista Air Conditioning, a long-standing XOi customer serving the New York City metro area. The discussion focuses on how adopting XOi has influenced both day-to-day service delivery and long-term business performance. Vinnie shares how improved access to field data has helped the organization deliver a stronger service experience while also gaining deeper insight into overall operations. Over the past five years, the use of XOi’s tools has contributed to a better understanding of jobsite activity, enabling more informed decision-making and continuous improvement across the business.