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Asset Intelligence

The Final Mile - Innovating Customer Care

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The Final Mile
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How Data is Transforming Field Service and Capital Planning

In the first episode of The Final Mile, XOi Senior Engineer JP Cahalan sits down with Rob Winstel, VP of Operations at Perfection Group, to discuss how data is reshaping field service performance and strategic planning. The conversation focuses on how service organizations can use collected jobsite data to improve operational efficiency and enhance customer outcomes. Rob shares insights from Perfection Group’s 75-year history delivering energy-efficient building lifecycle solutions, while JP explores how modern technology enables better capital planning for HVAC, electrical, and facility service companies. Together, they highlight how leveraging data in the “final mile” of service helps organizations deliver more consistent, informed, and effective support to their customers.
Asset Intelligence
Asset Intelligence

Episode Number

#
1

Published On

July 2022

Hosts

JP Cahalan

Duration

35
minutes
What you’ll discover

How data collection transforms customer care

JP Cahalan and Rob Winstel discuss how structured field data supports stronger capital planning and more consistent service.

Data-driven capital planning

Rob explains how consistent field data supports smarter, more proactive capital planning decisions.

Field service meets customer care

What technicians capture in the field directly shapes the customer experience, and this video shows how that connection becomes visible.

75 years of service, modernized

Perfection Group combines deep experience with structured data to scale knowledge across every technician.

Watch now

In this article

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Welcome to The Final Mile

Welcome to The Final Mile - XOi's series about the trades, technology, and how we can help your field service business deliver the “final mile” of service.

Featured Conversation

In our inaugural episode, XOi's Senior Engineer JP Cahalan has a candid conversation with Rob Winstel, the VP of Operations at the Perfection Group of Cincinnati, OH.

About Perfection Group

For 75 years, Perfection Group has provided award-winning, energy-efficient building life cycle solutions that maximize technical and financial efficiency for industrial, commercial and institutional customers.

How Data Improves Service & Capital Planning

Listen as JP and Rob discuss how collecting data can optimize a Facility Services, Construction, HVAC, and/or Electrical company's capital planning efforts and innovate the level of service you provide for your customers.

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Meet your speakers

We only bring on the best

Rob Winstel
VP of Operations

JP Cahalan
Senior Engineer

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