The Disconnected Asset Journey - Vision Exchange 2025
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Key Takeaways
This video looks at how disconnected asset data creates gaps across the service lifecycle.
Data gaps cost all
When asset data is disconnected, decisions rely on incomplete information.
Connect the dots
Disconnected data leads to incomplete decisions and missed opportunities.
November 25, 2025
This session unpacked the deep disconnects across the field service ecosystem—revealing how asset owners, OEMs, distributors, and service providers are each grappling with limited visibility, data silos, and rising expectations, and why connecting frontline insights back to the asset is critical for improving uptime, collaboration, and capital planning.
Speakers:
Moderated by Aaron Salow, CEO, XOi
Panel 1: Manufacturers
– Cale Simmons, Technician and Productivity Leader, Trane – Al Smith, VP of KitchenCare, Welbilt – Tyler Smith, VP of Global Lifecycle Solutions, Johnson Controls
https://drive.google.com/file/d/14Dkd3pXIAd2aIAahk55yNUAho_0dAlf6/view?usp=drive_link
Panel 2: Distributors
– Clint Holder, President, Parts Town – Thomas Towler, Senior Director of Sales Enablement, Ferguson
Panel 3: Field Service Providers
– David Santo, National Mechanical Services Segment Head, Siemens Smart Infrastructure – Kristen Nowak, President of Service, Unlimited Service Group
Panel 4: Asset Owners
– Kurt Smith, CEO, Fexa – Gary Knight, Store Facility Management Director, Dollar General
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