Hays Service elevates performance and communication with XOi's advanced data-powered enablement solution

Hays Service Partners with XOi to Strengthen Technician Communication and Customer Transparency

XOi Technologies and Hays Service have partnered to provide technicians with advanced visual documentation and communication tools designed to improve field operations, strengthen customer relationships, and enhance service delivery.

The partnership combines XOi's industry-leading technician enablement platform with Hays Service's proactive maintenance philosophy, helping teams deliver greater transparency, efficiency, and accuracy from the field to the office.

Improving Communication from the Field to the Office

XOi's curb-to-curb technician enablement platform equips Hays Service technicians with tools to capture, document, and communicate critical jobsite information in real time.

By providing clear visual documentation and streamlined communication workflows, technicians can quickly share equipment conditions, maintenance needs, and service recommendations with both internal teams and customers.

This improved visibility helps support faster decision-making, more accurate reporting, and a more seamless customer experience.

Delivering Greater Transparency for Customers

For Hays Service, building trust with customers has always been a core part of its business philosophy.

Through XOi's photo and video documentation capabilities, customers gain a clearer understanding of equipment conditions and service recommendations, helping bridge the gap between technical explanations and real-world equipment issues.

"XOi helps me by providing relevant information to make decisions and provides an option to share with our customers exactly what our technician is facing," said Alyssa Mathews, Service Coordinator at Hays Service. "It is quickly becoming a necessary tool for us to meet and exceed our customers' expectations."

Supporting a Proactive Maintenance Strategy

As a leader in planned maintenance and energy-efficient solutions, Hays Service focuses on helping customers reduce operating costs and prevent equipment failures before they occur.

Its experienced technicians utilize tailored preventive maintenance programs to maximize equipment performance, extend system life, and improve overall operational efficiency.

The addition of XOi's technology platform strengthens this proactive approach by providing technicians with the tools needed to document findings, preserve institutional knowledge, and communicate recommendations more effectively.

Building Stronger Customer Relationships

For Hays Service, the partnership represents an opportunity to deepen customer trust through greater visibility and accountability.

"At Hays Service, we strive for a level of trust and understanding with our customers that helps build lasting, long-term relationships," said Calvin Hays, General Manager of Hays Service. "Partnering with XOi Technologies affords us an amazing and unique opportunity to strengthen that trust by providing accurate, real-time visuals of equipment and all of its needs."

By giving customers direct insight into equipment conditions and service requirements, technicians can create more informed conversations and foster stronger long-term partnerships.

Empowering Service Teams Through Data and Technology

XOi's platform helps field service organizations collect, organize, and analyze valuable operational data while providing technicians with the tools they need to perform at their best.

Through visual documentation, workflow automation, remote support capabilities, and equipment intelligence, service teams can improve consistency, streamline operations, and make more informed decisions in the field.

"Contractors are looking for tools that empower sustained customer excellence even as our industry evolves," said Aaron Salow, Founder and CEO of XOi. "With XOi's comprehensive visual data solution, Hays Service can streamline communication and workflows to elevate the company's performance across the verticals they serve."

About XOi

XOi is the system of record for field service data collection and indexing, helping contractors improve technician performance, streamline workflows, and create actionable operational intelligence through visual documentation, workflow automation, remote support, and equipment data management.

About Hays Service

Founded in 1945, Hays Service is a fourth-generation family-owned HVAC service provider focused on customer loyalty, safety, productivity, and preventive maintenance solutions. The company helps customers reduce operating costs, improve equipment performance, and extend asset life through proactive service programs and industry-leading expertise.