How XOi helps technicians reduce downtime with complete asset history

Every service interaction strengthens the asset record

Before using XOi, Carlos often found himself piecing together incomplete or inaccurate records. Manual data entry created inconsistencies, making it difficult to identify the correct asset or understand what had happened during previous service visits. Valuable knowledge was often lost once the job was complete.

Today, every service interaction contributes to a complete asset history. Photos, videos, notes, and asset-specific details stay connected to the asset, giving technicians immediate access to the information they need while they're on the jobsite. Instead of recreating history, they can build on it with every visit.

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Building on the knowledge of every technician

One service call demonstrated the value of connected asset data. A previous technician had documented a motor replacement, including the part number, the supplier, and even the individual they worked with to source the component.

When Carlos returned to the same asset, that information was immediately available. He contacted the same supplier, referenced the existing quote, and quickly provided the details to his office. What could have required multiple calls and an hour of research became a much faster process, helping reduce downtime and keep the repair moving forward.

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Clear documentation creates better customer conversations

Troubleshooting is only part of the service experience. Customers also want confidence that the recommended repair is based on facts they can understand.

With XOi, Carlos documents issues as they happen and shares photos and videos directly from the jobsite. Customers can see the condition of their asset, understand the problem being addressed, and follow the recommended path to resolution. That level of transparency helps build trust while giving technicians the documentation they need to support every recommendation.

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Better information leads to better outcomes

Every completed service visit adds another layer of knowledge to the asset record. Over time, that history becomes a valuable resource for every technician who services the asset.

For Carlos, access to connected asset data means less time searching for information, faster troubleshooting, quicker access to parts details, and more informed decisions in the field. The result is a more efficient service experience that helps keep critical assets running.

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