Leadership in times of crisis ft. Josh Zolin

Leading Through Crisis and Industry Change

Strong leadership becomes even more important during periods of uncertainty, disruption, and rapid operational change.

As organizations continue adapting to evolving workplace expectations and the long-term effects of the global pandemic, leaders across the field service industry are being challenged to rethink how they support employees, communicate with customers, and guide their teams forward.

The Importance of Transparent Leadership

In this session, Josh Zolin, CEO of Windy City Equipment Services and author of Blue is the New White, discusses the importance of strong, transparent, and forward-thinking leadership during times of crisis.

The conversation explores how leadership styles must evolve to help teams navigate uncertainty while maintaining operational stability and customer trust.

Adapting to a New Operational Environment

Topics covered in this discussion include:

• Leading teams through operational disruption
• Improving communication during times of uncertainty
• Supporting employees through organizational change
• Strengthening customer relationships during crisis situations
• Building a more resilient and adaptable company culture

As the field service industry continues evolving, organizations that prioritize transparency, communication, and proactive leadership will be better positioned to support both their teams and customers through ongoing change.

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