The 2025 Busy Season Report
What top teams using XOi did differently last busy season
Busy season puts every process under pressure. This report draws from millions of real workflows completed by XOi users, showing how teams document work, manage volume, and maintain consistency when demand is at its highest.
What scale looks like in the field
Across XOi users, nearly 7 million workflows were completed during peak season, reflecting the pace and volume teams manage in real-world conditions.
How work is actually documented
Most jobs now include structured documentation, with visual records and AI-generated summaries becoming a standard part of how work is captured.
Where consistency holds up
Frequent use of maintenance, service, and safety workflows shows how standardized processes help teams stay consistent as workload increases.
Who this report is for
Service leaders, operations teams, and technicians responsible for managing peak demand, maintaining quality, and improving performance in the field.
What Top-Performing Field Service Teams Did Differently in 2025
The 2024–2025 Busy Season Report provides a data-driven look at how field service organizations adapted and performed during one of the industry’s most demanding operational periods.
Drawing on millions of workflows, asset interactions, and technician activities across the XOi ecosystem, the report highlights the trends, behaviors, and operational patterns that shaped this year’s peak service season.
Understanding the Modern Busy Season
Peak service periods place significant pressure on field service organizations. Increased demand, technician shortages, operational complexity, and customer expectations all require teams to operate with greater speed, consistency, and visibility.
Organizations that perform well during high-volume periods often share common operational characteristics:
- More connected workflows
- Faster access to jobsite information
- Stronger operational visibility
- Improved technician efficiency
- More proactive decision-making processes
The report examines how these operational behaviors influenced performance across the industry during the 2024–2025 busy season.
Insights from Millions of Field Interactions
By analyzing large-scale field service activity across the XOi ecosystem, the report uncovers meaningful operational trends related to:
- Technician workflows and productivity
- Asset interactions and equipment activity
- Service demand patterns
- Operational bottlenecks
- Workflow consistency and efficiency
- Field-level documentation and communication
These insights help organizations better understand how operational behaviors impact service performance during periods of elevated demand.
Turning Operational Data into Strategic Action
The report is designed to help field service leaders move beyond reactive planning by using operational intelligence to guide future decision-making.
Organizations can use these insights to:
- Improve seasonal readiness planning
- Identify operational inefficiencies
- Optimize technician workflows
- Improve asset visibility and tracking
- Anticipate future service demand
- Deliver faster and more consistent customer experiences
Building Smarter, More Resilient Operations
As the field service industry continues evolving, operational agility and data visibility are becoming increasingly important competitive advantages.
Top-performing service organizations are leveraging connected workflows and field intelligence not only to manage busy seasons more effectively, but also to improve year-round operational performance.
The lessons and insights captured throughout the 2024–2025 Busy Season Report provide a roadmap for organizations looking to improve efficiency, strengthen technician performance, and create more scalable service operations moving forward.
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