How Piedmont Service Group uses XOi to build trust and strengthen capital planning
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Key Takeaways
Tyler Holmes, Regional Maintenance Sales Manager at Piedmont Service Group, shares how his team uses XOi to capture asset condition, document deferred maintenance, and support capital planning conversations with visual evidence customers can act on.
Clearer asset visibility
Document asset condition and deferred maintenance opportunities with visual proof.
Better proposal development
Organize survey data in one place to build accurate recommendations faster.
Stronger capital planning conversations
Use asset data to help customers plan budgets and future investments.
Competitive differentiation
Deliver a level of transparency and documentation that sets your team apart.
How visual documentation creates better customer conversations
When customers can see asset issues for themselves, decisions become easier.
Piedmont Service Group uses XOi during site surveys to capture photos, videos, and documentation of asset condition. That information helps uncover deferred maintenance, identify risks, and create a complete picture of what customers are managing across their facilities. Visual documentation creates clarity and helps support recommendations with evidence gathered directly from the jobsite.
Turning site surveys into actionable information
Before XOi, organizing survey information often meant sorting through large volumes of photos and manually piecing together reports.
Today, survey findings are captured, organized, and accessible immediately. Sales teams can quickly reference asset information, understand site conditions, and develop proposals with greater confidence. Customers receive documentation that is easy to review and share with operations leaders, facility managers, and financial stakeholders.
Supporting long-term planning with asset intelligence
Asset decisions rarely involve a single stakeholder.
By providing visual records and organized asset information, Piedmont Service Group helps customers align around maintenance priorities, replacement planning, and future investments. The result is a more proactive approach to managing assets and a stronger partnership built on transparency and trust.
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