Customer Testimonial - Aire Serv + XOi

Aire Serv franchise owner Lee Downing implemented XOi across his four locations to standardize workflows, enable virtual support, and create consistent customer communication. The result was improved accountability, reduced callbacks, and stronger customer retention.

XOi gives franchise owners a centralized platform to standardize service delivery across locations, ensure technicians follow the same workflows, and provide customers with consistent visual proof of completed work — protecting brand quality at scale.

Aire Serv techs using XOi have seen a 15% increase in sales per service ticket and significantly improved customer satisfaction scores. Visual documentation creates more trust, which accelerates quote approvals and drives upsell conversion.

XOi's workflow documentation creates a step-by-step record of every job, giving franchise owners and managers visibility into exactly what was completed on site. That accountability improves service quality and provides objective data for coaching.

Yes. XOi integrates with FSM platforms including ServiceTitan, which Aire Serv and other Neighborly brands commonly use — creating a seamless connection between field documentation and back-office job management.