XOi and Mr. Electric® collaborate to enhance service performance and customer experience

Partnership Between XOi and Mr. Electric

XOi announced a collaboration with Mr. Electric, a Neighborly® company, to enhance transparency, efficiency, and customer experience in electrical service operations.

The partnership integrates XOi’s digital field service platform into Mr. Electric’s franchise network to improve technician performance and service delivery.

Enhancing Field Service Operations Through Digital Enablement

The collaboration equips Mr. Electric technicians with XOi’s suite of tools designed to improve both operational efficiency and customer communication.

Key capabilities include:

• Comprehensive jobsite data collection
• Visual documentation of service work
• Automated on-the-job communication tools
• Remote support and mentoring features

These tools help technicians deliver more consistent and transparent service across residential and commercial jobs.

Improving Transparency and Customer Experience

According to Mr. Electric leadership, the integration of XOi technology enables:

• Better visibility into work performed
• More informed repair and replacement decisions
• Improved customer trust through visual reporting
• Enhanced service consistency across franchise locations

The platform also supports more proactive maintenance decisions by making jobsite data more accessible and actionable.

Executive Perspective from Mr. Electric

Joel Worthington, president of Mr. Electric, highlighted the value of XOi’s data-powered enablement tools.

He emphasized that the technology helps franchise owners:

• Improve service quality
• Streamline field operations
• Enhance customer communication
• Support better decision-making in the field

Executive Perspective from XOi

XOi founder and CEO Aaron Salow noted that the partnership strengthens the ability of technicians to visually communicate their work.

He highlighted that:

• Visual documentation builds customer trust
• Data-driven workflows improve productivity
• Franchise networks benefit from standardized digital tools
• Field service organizations can better position themselves in competitive markets

Platform Capabilities for Field Service Teams

XOi provides a connected software platform that supports technicians and contractors across the entire service lifecycle.

Core capabilities include:

• Real-time field data capture
• AI-powered operational insights
• Visual documentation and reporting
• Asset and team management tools
• Remote mentoring and training support

These tools are designed to increase efficiency, transparency, and revenue opportunities.

About Mr. Electric

Mr. Electric is part of Neighborly, a global home services organization with a large franchise network across multiple countries.

Mr. Electric provides residential and commercial electrical installation, repair, and maintenance services focused on consistency, quality, and customer satisfaction.

Visit: Mr. Electric

About XOi

XOi builds technician-first smart technology for commercial and residential field service organizations.

Its platform helps connect:

• Field technicians
• Equipment data
• Office operations
• Customer communication workflows

The company focuses on improving productivity, transparency, and outcomes through AI-driven field service solutions.

Visit: XOi