XOi's Final Mile: Innovation in the Industry

The Final Mile Podcast returns with a conversation featuring Joe Lang, VP of Service at Comfort Systems USA, and XOi Senior Engineer JP Cahalan. Together, they discuss how field service organizations can better equip technicians with fast, seamless access to critical information while on the job. The episode explores how the definition of a “great technician” continues to evolve as technology becomes more integrated into service workflows. Joe and JP share perspectives on the future of service technology, the changing expectations of younger technicians entering the workforce, and the importance of creating tools that support efficiency, learning, and long-term success in the skilled trades. The discussion also highlights the scale and impact of Comfort Systems USA, a leading provider of mechanical, electrical, and plumbing building systems operating across more than 140 locations throughout the United States.