Two for the Times: Reviews of Intuit Field Service Management for QuickBooks and the XOi Technologies platform

Contractors who adapted successfully leaned into remote technology — including virtual diagnostic tools, live video support, and contactless job documentation. These tools reduced the need for in-person contact while maintaining service quality and customer transparency.

Remote support allows experienced techs to assist less experienced colleagues without traveling to the job site. This reduces second truck rolls, accelerates onboarding for new hires, and creates a scalable support model that doesn't require hiring more senior technicians.

Contractors with visual documentation capabilities can differentiate on proof, not just price. Customers trust contractors who show their work. Visual evidence also reduces disputes, improves approval rates for recommended work, and builds a knowledge base that improves future service.

XOi's Live Call feature connects on-site techs with remote experts in real time — with live video, AR annotation, and session recording. This allows contractors to resolve complex issues without a second dispatch, build green tech skills faster, and provide mentoring at scale.

Visual documentation and remote support tools typically deliver the fastest payback — reducing truck rolls, improving first-time fix rates, and accelerating job documentation. XOi users see a 40% reduction in second truck rolls and a 20% reduction in time per task from the first months of deployment.