WCE Elevates Customer Experience With Complete Transparency

As the global pandemic continues to shape the world around us, transparency and communication with your customers is more important than ever. In our latest excerpt from our recent virtual trade show, Heather Ripley, Owner & Founder, Ripley PR, provides tips and guidelines for effectively communicating with customers during the ongoing crisis.

In this episode of Talking Out Our Assets, J.P. Cahalan sits down with Pete Shimkus, Head of Data at XOi, and Irv Aristy, Service Operations leader at Farmer & Irwin, to discuss how structured asset data is changing the relationship between contractors and customers. The conversation centers on the growing demand for clarity across field service, where customers increasingly expect faster answers, proactive guidance, and recommendations backed by real asset information.

In this episode of the Final Mile Podcast, Joe Lang, VP of Service at Comfort Systems USA, joins XOi’s JP Cahalan to discuss how service organizations can give technicians seamless access to information in the field. The conversation explores the evolving definition of a great technician, the future of service technology, and how the next generation of workers will shape the industry.

In the inaugural episode of Behind The Burner, industry leaders discuss emerging software trends shaping the service repair industry. The conversation explores how modern technology solutions are helping businesses improve operations, stay competitive, and prepare for the future of field service.

The leading provider of digital enablement solutions for field service professionals drives increased transparency and revenue for the Neighborly® electrical service brand

Innovative industry leaders collaborate to provide essential skills and insights that drive efficiency and productivity

Experienced executive joins top field service technology provider as VP of product

At Vision Exchange 2025, industry leaders discuss how shifting customer expectations are transforming field service through predictive, data-driven asset management strategies that fuel smarter investments and stronger performance.

Rob Winstel, VP of Technology has charged Perfection Group with using XOi technology to build a better future, one facility at a time.

How do you eliminate customer doubt? ForMr. Electric®Team Leader Josh, he's using XOi technology to take customers out of the dark.

Learn how field service organizations can move beyond transactional customer relationships by using operational data and asset intelligence to deliver proactive recommendations, improve capital planning, and become trusted long-term partners.

Explore how advanced knowledge management, automation, and AI are transforming field service operations by improving technician productivity, strengthening customer retention, and turning service into a scalable revenue driver.

Improved field documentation with XOi helped Batchelor's Service eliminate customer disputes, streamline installs, and uncover new sales opportunities. With complete asset data and visual records, the team now operates with greater efficiency and confidence.

Johnstone Sadlier used XOi to improve transparency and better communicate the value of their service interactions. Enhanced reporting and data tracking helped strengthen contractor relationships and operational insight.

JM Brennan used XOi to standardize workflows, improve documentation, and enhance customer communication. The result was increased efficiency, higher customer satisfaction, and measurable revenue growth.