The Impact of Technology in Modern Business

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The Role of Technology in Building Stronger Trade Business Communication

In this episode of The Site Shed, host Matt Jones is joined by XOi CEO Aaron Salow as part of a three-part series on building an effective communication framework in trade businesses. Part one focuses on the impact of modern technology in field service and how it is reshaping the way teams communicate and operate. The conversation explores how technology supports stronger trust between technicians, customers, and office teams, while also improving adoption and operational consistency. Aaron shares insights into the benefits of integrating modern tools into daily workflows, emphasizing how thoughtful implementation can enhance efficiency and strengthen communication across the entire service organization.
Service
Operational Efficiency

Published On

June 2020

Hosts

Matt Jones

Duration

40
minutes
What you’ll discover

Technology reshapes field service

Aaron Salow and Matt Jones explore how technology supports communication and trust in field service.

Technology builds trust with customers

Clear communication and documentation shift the relationship with customers toward trust and alignment.

Adoption requires the right framing

Teams that position technology as a support tool see stronger adoption in the field.

Technology is a business strategy

Leading companies treat technology as part of how they grow, not just an added expense.

In this article

Site Shed Podcast: Creating the Ultimate Communication Framework in Your Trade Business, Part 1

Recently, our own Aaron Salow was thrilled to join Matt Jones for the three part series, Creating the Ultimate Communication Framework in Your Trade Business, on The Site Shed podcast. In part one of the series, The Impact of Technology in Modern Business, Aaron and Matt discuss the impact and importance of implementing modern technology in Field Service. During the discussion, the two cover the role technology plays in building trust, how to improve adoption, the benefits brought by technology, and more.

Tune in here and be sure to check back for parts two and three of the series.

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Meet your speakers

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Aaron Salow
CEO

Matt Jones
Host

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