How GDI Ainsworth Uses XOi to Organize Asset Data and Build Customer Trust
Key Takeaways
George and Holden explain how XOi helps GDI Ainsworth compile and share information across large sites with many units and assets. Instead of searching through paper documents, the team can show customers clear photos, videos, service steps, and equipment condition over time.
Bring information about site assets together
XOi makes it easier for the team to compile information about the many units and assets at larger sites and share it with customers.
Spend less time searching through paperwork
Before using XOi, the team had to look through paper documents by hand—a process that took time. Having the information easier to compile helps them show customers what they need sooner.
Show customers what work has been done
Clear photos and videos help customers see the steps taken, what the team has tried, and what has or hasn’t worked.
Track equipment condition over time
Reviewing an asset’s condition year by year helps the team see what may be breaking down and share that information with the customer.
How XOi helps GDI Ainsworth manage information across large sites
Large sites can have many units, assets, and related information to keep track of. George and Holden explain that compiling this information used to involve searching through paper documents by hand. With XOi, GDI Ainsworth can bring the information together more easily and share it with customers.
Clear documentation helps explain service work
Photos and videos give customers a clearer view of equipment and the work performed. They can see the steps taken, what the team tried, and what did not work, making the service history easier to understand.
Equipment history helps teams see what is changing
By reviewing equipment condition year over year, the team can see what is breaking down and share those observations with customers. This gives them a way to show the information promptly and support conversations about the equipment.
For George and Holden, making asset information easier to compile, review, and share helps GDI Ainsworth communicate more clearly with customers and build trust.
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