Reshaping Your Business with XOi Ft, Bart Gedeon of ISS Mechanical

How XOi Creates Value Across the Entire Organization

The most impactful service technologies don't just benefit technicians in the field, they create value for every stakeholder involved in the service process. By improving access to information and making knowledge more accessible, organizations can strengthen communication, improve decision-making, and deliver better outcomes for customers.

In this discussion, Bart Gedeon, CTO/CIO of ISS Mechanical, shares how XOi has helped reshape the organization's operations by providing greater visibility and actionable insights for office teams, technicians, and customers alike.

Connecting the Entire Service Organization

• Empowering Technicians: Equip field teams with tools that simplify documentation, improve communication, and support more effective troubleshooting.
• Providing Office Visibility: Give managers and support staff access to real-time field information that improves decision-making and operational efficiency.
• Enhancing Customer Transparency: Deliver clear documentation and visual evidence that help customers understand equipment conditions and service recommendations.
• Capturing Institutional Knowledge: Preserve valuable field expertise and make it accessible across the organization.
• Driving Better Business Outcomes: Leverage field data and insights to improve service quality, consistency, and overall performance.

Turning Information into Actionable Knowledge

When information is captured consistently and shared effectively, it becomes a powerful asset for the entire organization. Technicians can perform their jobs more confidently, office teams can provide better support, and customers gain greater trust in the service process.

By creating a connected flow of information between the field and the office, XOi helps organizations move beyond simple documentation and transform field data into meaningful insights that drive operational success.

Watch the video to hear Bart Gedeon explain how ISS Mechanical has leveraged XOi to improve visibility, strengthen collaboration, and create value for technicians, office teams, and customers alike.