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APPEALIE recognizes field service software provider’s VP of marketing for industry achievements, leadership skills, and talent management

NASHVILLE, Tenn. — Jan. 31, 2023 — Stacey Bright, vice president of marketing for XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, has been named a 2022 APPEALIE SaaS Marketing Leader Award Winner.  

The SaaS Marketing Leader Awards honor the cloud’s top marketing and customer success executives.   

“It’s an honor to be recognized among my peers in the SaaS industry, and I’m humbled that my team felt inspired to nominate me for this award,” Bright said. “My achievements and successes are fueled every day by the hard-working people around me at XOi, in the SaaS world, and in the blue-collar industries we serve.”

Driven by a record number of peer/employee nominations, the 2022 SaaS Leader Award winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent. Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated along with each executive’s specific accomplishments.

“Beyond specific achievements — whether increases in gross retention rates or setting record SQLs — ‘human-first’ and ‘authentic’ leadership were common themes cited in our winners’ peer nominations,” commented Arabella Solaybar, Executive Producer of APPEALIE. “The raving nominations and demonstrated achievements our 2022 honorees received reflect the high standard of excellence in SaaS today.”

The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected based on customer feedback and data, including Net Promoter Scores. The APPEALIE software awards process includes due diligence beyond entrant applications to ensure each winner meets its standards of excellence. For more information, visit appealie.com

XOi equips the current and next generation of field service professionals with smart diagnostics, high-powered data analytics, and live on-the-job virtual support and training to deliver meaningful actionable insights that drive operational efficiency and help contractors identify untapped revenue opportunities. 

For more information about XOi, visit xoi.io.  

About XOi
XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, is powering a world in which people and equipment are connected, decisions are transparent, and quality outcomes are predictable. Developed to meet the unique challenges of an industry traditionally underserved by technology, XOi equips field service professionals with groundbreaking technician-enablement tools, including remote support, visual documentation, immediate on-the-job insights and training resources, asset and team management functions, a comprehensive knowledge base, and operational insight dashboards leveraging data from current and historical projects. With a demonstrated commitment to the hard-working men and women in the field service industries, XOi delivers innovative artificial intelligence-based solutions that empower field service teams to drive productivity, elevate customer experience and help close the skilled labor gap. For more information about XOi, visit xoi.io.

XOi Director of Enterprise Customer Success, Kiri Leibold, discusses effective training techniques on trainingindustry.com

One of the most dependable strategies for quickly building and maintaining a skilled team is the implementation of a reliable training program. Effective training has many positive outcomes, from increased efficiency, accuracy and productivity to improved team morale and employee retention and enhanced customer service. When these outcomes are combined, they can add up to opportunity.

Extreme demand for workers across in the skilled trades industry has helped reverse traditional roles in job interviews. Applicants typically have far more leverage than employers in skilled trades, driving a radical change in strategies for attracting and retaining team members.

Many employee benefits that were once considered perks are now common. Today, young workers expect their employers to share their values and to demonstrate that they care about their career success and goals.

Job candidates want to be confident that the new position will give them the opportunity to develop skills to help advance their careers — even if that means at a different company. Employers who can provide continuous learning opportunities with a successful in-house training program can establish a meaningful advantage in hiring. In fact, training is a critical tool for companies that wish to stand out in their market.

Training To Thrive

The ongoing shortage of skilled workers is one of the most urgent issues employers are facing today. A range of factors contribute to this critical labor crisis, including an aging workforce and fewer young Americans entering careers in skilled trades. To ensure long-term success, employers must equip their teams with the skills and tools necessary to drive productivity and growth.

A reliable internal training program can be a powerful tool for developing talent quickly. With an effective training program, business owners and managers can identify and recruit capable people outside of conventional channels and provide focused, flexible learning that can prepare their learners for the job.

The ongoing shortage of skilled workers is one of the most urgent issues employers are facing today.

Read the full article on TrainingIndustry.com.

The leading provider of smart technology for field service technicians introduces game-changing data-powered platform that drives efficiency and revenue

NASHVILLE, Tenn. — Jan. 26, 2023 — XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces the launch of a new updated website to introduce its exclusive suite of digital tech-enablement tools designed to transform field service businesses. 

XOi equips the current and next generation of field service professionals with smart diagnostics, high-powered data analytics, and live on-the-job virtual support and training to deliver meaningful actionable insights that drive operational efficiency and help contractors identify untapped revenue opportunities. 

The updated xoi.io offers a streamlined view of the XOi Platform and its advantages for business owners in HVAC, mechanical, electrical, plumbing, construction, restaurant equipment, and other field service industries. 

“The XOi platform gives our team vital tools for managing and leveraging data from current jobs as well as historical projects, giving us critical, actionable insights with unsurpassed clarity and accuracy,” said Mike Harrell, vice president of facility services for Lee Company, one of XOi’s initial partners. “Collaborating with XOi is an engaging process. On both the technology and content creation side, they’re a great partner to us, and we’re so excited to have Lee Company featured prominently on this new website.”

XOi provides contractors and their teams with unprecedented tech-first solutions including: 

Powerful data collection: No matter the skill level of the technician on site, XOi’s OCR technology leverages simple dataplate photos to produce contextual data such as equipment history, organizational knowledge, and OEM information to deliver instant, relevant, and trusted insights and resource recommendations.

Real, actionable insights: With intuitive visualizations derived from current and historical equipment, job and technician information, company leaders can identify revenue- and efficiency-driving trends to make intelligent and informed real-time business decisions.

XOi mentors: Designed to help address the pressure of the ongoing skilled trades labor shortage, XOi mentors help contractors and field service teams enhance customer experience and protect revenue by avoiding second truck rolls or incomplete service. As an in-house provider of live virtual support and training calls, XOi helps technicians by offering efficient and repeatable processes that build skills and expertise, rather than simply fixing the problem at hand.

“With a number of technology solutions making claims to provide AI-solutions designed specifically for technicians, XOi is truly the only digital tool your techs will need on a jobsite,” said Aaron Salow, founder and CEO of XOi. “This is the future of field service technology. Our platform connects people and equipment across the field service ecosystem so you can transform your business from the ground up. XOi’s streamlined workflows, instant access to essential job knowledge, and game-changing transparency work together seamlessly to spark an entire system of business intelligence.”

XOi users report, on average: 

-A 20% reduction in the amount of time it takes to complete tasks. 

-An additional $1.4 million in new replacement and preventive maintenance contract revenue. 

-A 40% reduction in second truck rolls. 

The updated xoi.io site was created by FortyAU, an agile Nashville-based team of developers passionate about delivering quality software beyond expectations. 

“Through close collaboration and partnership, we have created one of the slickest websites in the industry,” said Mark Freeman, engineering lead at FortyAU. “XOi’s team is super-passionate and driven, and the results show it.”

For more information about XOi, visit https://xoi.io.  

About XOi

XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, is powering a world in which people and equipment are connected, decisions are transparent, and quality outcomes are predictable. Developed to meet the unique challenges of an industry traditionally underserved by technology, XOi equips field service professionals with groundbreaking technician-enablement tools, including remote support, visual documentation, immediate on-the-job insights and training resources, asset and team management functions, a comprehensive knowledge base, and operational insight dashboards leveraging data from current and historical projects. With a demonstrated commitment to the hard-working men and women in the field service industries, XOi delivers innovative artificial intelligence-based solutions that empower field service teams to drive productivity, elevate customer experience and help close the skilled labor gap.

In a new article from IronPros, author Charles Rathmann discusses how Cool enterprise 2.0, AI and OCR tech from XOi extends field service management software to create value where it matters most.

Slick and efficient tools for mechanical contractors and others servicing and maintaining assets in the field combined with an aggressive channel sales approach give Nashville, Tenn.-based XOI Technologies a solid tactical position to add new customers intent on increasing efficiency in the field giving technicians advanced tools that automate tasks, improve outcomes and create new revenue opportunities.

XOI is not competing directly with field service management software vendors that offer transactional systems to construction and the trades. Rather, they are partnering with companies like ServiceTitanFieldConnectOperixJonas Construction SoftwareKey2ACTPenta Technologies and Microsoft Dynamics.

This means XOI’s tool set can be broadly adopted, their main competition being the mobile interface of whatever software they are partnering with. Standalone applications may also duplicate some of what XOi can deliver, including the Blitzz video inspection and support application. Field service management software products like Sage Field OperationsWorkwave and ServiceTitan that handle the business transaction side of service can give way at the point of service to XOI’s product set.