
Field Service Knowledge Hub
XOi blogs, podcasts, videos, white papers, webinars, case studies and more.
Our Case Studies

08/09/2022
Air Dynamics Case Study
For nearly 35 years, Air Dynamics has serviced customers in San Angelo, Texas. Today, they provide industry-leading heating & cooling services for nearly 4,000 people in the region. Challenges The team at Air Dynamics was absolutely bogged down with manual processes. Technicians were wasting time having to manually input data — their process required […]
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04/27/2022
Burns & McBride Case Study
Burns & McBride has been a leader in the HVAC field for 73 years and is committed to providing quality 24/7 heating, cooling, and air quality service maintenance and installations throughout Northern Delaware and Southeast Pennsylvania. They continually invest in new processes and technologies to do the job better each day. Burns & McBride […]
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02/24/2022
Aire Serv Case Study
Lee Downing is an HVAC industry leader with 23+ years of experience and an owner of four franchise locations of Aire Serv. Downing is committed to providing 24/7 heating, cooling, and air quality installation and maintenance for Middle Tennessee. A proud member of the Neighborly™ brand family, Aire Serv delivers premium service consistently to all […]
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Featured Blog
02/17/2023
Four Ways Field Service Business Owners Prepare for a Recession
Are we in a recession? Is a recession on the horizon? Is inflation rising, the bubble bursting, the market crashing? As a field service business owner, you’re likely planning for the worst case scenario. In lieu of preparing for doomsday, here are four steps you can take to mitigate your fears and keep your business on track to profitability.
Read moreOur Podcasts


02/15/2023
XOi’s Final Mile: Innovation in the Industry
Our Final Mile Podcast is back! This week, we’re talking with Joe Lang, VP of Service at Comfort Systems USA about providing technicians a seamless gateway to information on the job.
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02/10/2023
XOi CEO Joins the Inaugural Episode of “Behind The Burner”
XOi joins the inaugural Episode of Behind The Burner, the team discusses the hottest trends in software.
Read moreOur White Papers


01/26/2023
The Future of Field Service Technology
The market for field-service management (FSM) software has surged in the last decade. Its sensational growth in the 2020s, accelerated by an unprecedented confluence of global events, economic trends, and innovation, is expected to continue for the foreseeable future. Industry projections for the coming years vary, but they all predict double‑digit annual percentages of growth and continuing technological transformation.
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04/07/2022
Preparing for New Efficiency Standards
In this white paper, we’ll walk through the details and remedy any questions regarding preparation and implementation of the new efficiency standards coming in 2023.
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07/09/2020
How to Talk to Your Clients During the COVID-19 Crisis ft. Heather Ripley
As the global pandemic continues to shape the world around us, transparency and communication with your customers is more important than ever. In our latest excerpt from our recent virtual trade show, Heather Ripley, Owner & Founder, Ripley PR, provides tips and guidelines for effectively communicating with customers during the ongoing crisis.
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06/25/2020
The Triple Bottom Line & How Our Decisions Affect All These
In our latest excerpt from our recent Virtual Trade Show: The Show Must Go On[line], Ray Isaac, President & CEO, Isaac Heating & Air Conditioning, discusses the challenges that have been caused by the ongoing pandemic and how Isaac Heating & Air Conditioning has shifted its decision making process to adapt their business and services to our new normal.
Read moreOur Videos


12/05/2022
The Final Mile – How To Transform The Customer Experience
In episode 3 of “The Final Mile,” XOi’s Senior Engineer JP Cahalan talks with Alex Kaslofski of Atomatic Mechanical Services about transforming the customer experience in field service.
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10/25/2022
Aire Serv, Riddleberger Bros, & Perfection Group talk about XOi
Faster, easier, more efficient, game changer … that’s what XOi can do. That’s big praise from our customers. Thanks to Aire Serv, Perfection Group, Riddleberger Brothers, Inc..
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10/07/2022
Making the Most of Shoulder Season
Technology-based tips to get everyone in your organization, from the tech to the back office, working during the slow season.
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