Field Service Knowledge Hub
XOi blogs, podcasts, videos, white papers, webinars, case studies and more.
Our Case Studies
03/31/2023
Engineered Cooling Services
Engineered Cooling Services provides HVAC Repair & Replacement, Operational Assessment, Planned Maintenance, Emergency Repair, Indoor Air Quality, Energy Optimization, Chiller Re-Tubing, Controls Division, Project & Design Retrofits, and Rental Program to the Southeast, Gulf Coast, Florida, Georgia, Alabama and Mississippi. They deliver value beyond an HVAC service agreement by helping reduce the cost and worry […]
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08/09/2022
Air Dynamics Case Study
For nearly 35 years, Air Dynamics has serviced customers in San Angelo, Texas. Today, they provide industry-leading heating & cooling services for nearly 4,000 people in the region. Challenges The team at Air Dynamics was absolutely bogged down with manual processes. Technicians were wasting time having to manually input data — their process required […]
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04/27/2022
Burns & McBride Case Study
Burns & McBride has been a leader in the HVAC field for 73 years and is committed to providing quality 24/7 heating, cooling, and air quality service maintenance and installations throughout Northern Delaware and Southeast Pennsylvania. They continually invest in new processes and technologies to do the job better each day. Burns & McBride […]
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Our Blog Posts
Featured Blog
05/11/2023
Delivering on the Promise of Generative AI
TL;DR: Techs, AI is not coming for your job. Technicians are a vital part of this continuous cycle that feeds the AI machine.
Read moreOur Podcasts
05/17/2023
Aaron Salow Visits the Blue Collar Nation Podcast
Aaron Salow Visits the Beyond the Tools Podcast to discuss what is causing a knowledge gap between technicians, service leaders, and business owners.
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04/10/2023
Aaron Salow visits Contractor Cents – Episode 264 – Summer Is Coming Soon
Summer is coming soon. What type of training is productive in the summer? How can you use video evidence to quickly help technicians diagnose and solve problems?
Read moreOur White Papers
01/26/2023
The Future of Field Service Technology
The market for field-service management (FSM) software has surged in the last decade. Its sensational growth in the 2020s, accelerated by an unprecedented confluence of global events, economic trends, and innovation, is expected to continue for the foreseeable future. Industry projections for the coming years vary, but they all predict double‑digit annual percentages of growth and continuing technological transformation.
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04/07/2022
Preparing for New Efficiency Standards
In this white paper, we’ll walk through the details and remedy any questions regarding preparation and implementation of the new efficiency standards coming in 2023.
Read moreOur Webinars
07/09/2020
How to Talk to Your Clients During the COVID-19 Crisis ft. Heather Ripley
As the global pandemic continues to shape the world around us, transparency and communication with your customers is more important than ever. In our latest excerpt from our recent virtual trade show, Heather Ripley, Owner & Founder, Ripley PR, provides tips and guidelines for effectively communicating with customers during the ongoing crisis.
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06/25/2020
The Triple Bottom Line & How Our Decisions Affect All These
In our latest excerpt from our recent Virtual Trade Show: The Show Must Go On[line], Ray Isaac, President & CEO, Isaac Heating & Air Conditioning, discusses the challenges that have been caused by the ongoing pandemic and how Isaac Heating & Air Conditioning has shifted its decision making process to adapt their business and services to our new normal.
Read moreOur Videos
05/30/2023
Turning Work into Art with SAM Service
SAM Service technicians are using XOi on the job to tell a transparent story about the work they complete.
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05/25/2023
Why Jobsite Data Matters to Techs
Data from a Tech’s POV: The ability to seamlessly collect jobsite data through XOi sets a baseline for the equipment Riddleberger Brothers techs are working on day to day.
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05/16/2023
The Intersection of XOi + AI
There’s no shortage of ways the advent of AI-focused technology is going to change the field service industry.
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