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Company arrow About XOi

About XOi

XOi is the hub in which every part of the jobsite—from the field to the office—connects. 

Born out of a shortage of technician-focused technology in the field service industry

XOi is shifting the way field service professionals run their business. We arm tradespeople with XOi field service technology, a digital tool that connects people to equipment.

It all starts with the technician. When a tech uses XOi to take a simple dataplate photo on the job, our best-in-class technology utilizes AI and Machine Learning to connect that captured data to every part of a field service ecosystem—instantly providing resources and insights needed to create a transparent, consistent, and efficient experience for the OEM, contractor, technician, and customer. 

We aim to create more than just a tool that manages efficiency on a jobsite. Our goal is to create future-focused technology that modernizes the field service industry as a whole, and helps overcome the biggest issues threatening the livelihoods of the hard-working people in the trades.  

Product History

From smart glasses to advanced AI, all along the way XOi is committed to transforming the lives of field service industry workers for the better.

2015 December

Commercially launched the Vision platform

In 2015, XOi officially launched our commercial platform to support the business needs, and the men and women, of the skilled trades. Facing a significant gap in knowledge and communication between the curbs, we deployed smart glasses for hands-free data capture, and a web-based application that allowed critical information to be shared to and from the jobsite.

2017 Spring

Launched an enhanced mobile version of the Vision product

After a full year of having our hardware and software in the field, we received enough input from our users to validate that having the full XOi functionality on the tech’s existing smartphones and tablets created a more streamlined experience.

2020 January

Commercially launched Journeyman™

In their day-to-day, technicians work tirelessly to fix problems for other people and communicate clearly with all parties involved. Journeyman is our way of giving back to the technician. It’s like having an expert in their pocket providing insights, documentation, and recommendations in real-time. This makes the jobsite a more efficient and productive place in the process.

2021 December

Evolved from WiFi dependence to a cloud-based model layer

Technicians work in tough conditions that often have little to no cellular connectivity, but capturing and communicating their work while on site is critical to their success. We developed the model layer as a custom content and data handler to assure that what’s captured while on the jobsite makes it to the cloud. Our custom model layer delivers millions of pieces of content and data every month. Keeping everyone connected from the technician to their customers and back office personnel.

2022 Today

Commercially launched Insights

Contractors produce a huge amount of data every day: photos, videos, notes, summaries, checklists, safety checks, sales proposals, etc… There are hidden gems in that data, but when does a contractor have the time to dig through it all? That’s why we launched Insights to automate the discovery of actionable, revenue generating, and efficiency gaining opportunities that are hidden in a contractor’s data. These insights supercharge our clients’ businesses and give them an edge over their competitors still struggling to know what to do with their data.

In January 2023, XOi combined the Vision, Journeyman, and Insights products to create a holistic, all-in-one solution

Awards & Affiliations

We are proud to be in the company of these standout organizations.

ACCA - field service technology
BDR - field service technology
CFESA - field service technology
Ice Group - field service technology
Linc Service - field service technology
Service Roundtable- field service technology
PHCC - field service technology
Top places to work 2021
Top places to work 2020
Inc 5000
The Tech Tribune

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