Collect, Connect, & Capitalize: With XOi, jobsite data such as unit information and work documentation is easily collected by technicians while performing a job. Once collected, techs and back office staff connect with that data to fix problems fast and capitalize on new opportunities.
With XOi, techs easily collect essential job site data: asset information, issues found, fixes applied, and more
Photos & Transcribed Videos – Take one single photo to spark an entire system of intelligence.
Standardize Workflows – Create consistency on every job, every time, from every tech.
Optical Character Recognition (OCR) Technology – Take one single photo to instantly discover essential equipment information.
XOi creates best practices for your business. We take your manual processes—like check lists, note taking, customer correspondence, and data analysis— and turn them into consistent digital inputs. It’s this consistency that leads to better outcomes down the road.
Contractors using XOi typically see a 35% increase in completed service requests.
XOi provides the job information your team members need, exactly when they need it.
Knowledge Base – Access diagrams, manuals, videos, previous work and more in one easy-to-use tool.
XOi Live – Timely help from an expert without a 2nd truck roll.
Personalized Alerts – By snapping a dataplate photo, asset-specific information is delivered automatically
Parts Ordering – Identify, order, and acquire parts from a brand-agnostic network of distributors across the U.S.
XOi delivers the answers to you, instead of wasting time trying to identify a jobsite fix via antiquated or unreliable sources.
XOi users typically see a 40% reduction in second truck rolls, a 30% decrease in customer credits, and save 42% on the cost of in-house support.
XOi analyzes collected jobsite data to spark actions that improve your bottom line.
Reports – Track the work your team is completing and the type of equipment they’re working on.
Insights – Understand your changing business and where to focus your capital.
Trends, Benchmarks and Service Bulletins – Your reports are automatically analyzed to provide revenue-boosting insights like end of life opportunities.
XOi automatically analyzes your reports to deliver automatic insights—leading you to easily plan and shift investments and secure more revenue from preventative maintenance contracts, end of life opportunities, and service bulletins.
XOi’s data-backed, tech-focused technology is the solution to the modern approach to capital planning for you and your customer. Be consistent and proactive based on real-time data you’ve collected.
Provide your Techs with a tool that gives them room to grow.
Knowledge Base – Reduce time searching for answers. XOi makes diagrams, manuals, and more instantly accessible.
XOi Mentors – Access XOi’s in-house agency made up of experienced technicians with 20+ years on the job.
Microlearning – XOi’s workflows document step-by-step instructions for on-the-job learning and consistency.
XOi is an apprenticeship training platform providing techs young and old with microlearning opportunities in the field.
Relying on an XOi Mentor could save you 42% on the cost of hiring, and frees up your most experienced techs to focus on their jobsites.
For field service, the promise of revolutionary technology lies with the data that powers it.
Automated Work Summary – From the responses entered in the XOi app, AI can create a clear, comprehensive work summary instantly.
Decades of Data – For 10+ years, techs using XOi have been collecting notes from the jobsite — content that fuels prompts to generate highly specific AI suggestions
A.I. integration with XOi software allows technicians to continuously power the A.I. system with specific data points. XOi’s A.I. optimization will revolutionize the field service industry by empowering technicians in ways that were previously unimaginable.
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