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Turn Service Calls Into Sales

Our customers love technology. To them, it’s more than just a tool that helps with efficiency. It’s a tool that helps generate revenue for the business. 

No beating around the bush here, our customers are using technology to their ultimate (monetary) benefit: to help identify more sales opportunities on each job. 

Watch the clips below to see our customers explain how technician-focused technology like XOi turns wrenches to riches.

Video evidence breeds job opportunities. It’s as simple as that. As Nick from Riddleberger Brothers explains, “they like the video evidence of all the work we did.” Show your customers the work that needs to be done, document site work, and give your customers transparency and data-backed recommendations.

Smart use of technology can “cut a sales process in half.” Via technology, upsell opportunities get communicated directly from the jobsite to the sales team; and even off to the install department so that job gets done quickly. “Sales guys love it” and so does Aire Serv owner Lee Downing.

The last thing Riddleberger Bros.’ Service Manager R.J. wants done is the bare minimum. Through technology, pull through or upsell work from a PM is seamless. A PM job is never enough if the unit still isn’t running.

So, what about the back office? Technology helps the admins have a 360 view of their entire business. Filtering data and understanding which pieces of equipment in a business’s roster are aging makes outreach on those units “a whole lot easier” according to Windy City Equipment CEO Josh Zolin.

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