JP Cahalan talks with Chad McClary and Ernie Martinez about what technicians need to succeed—from AI and asset data to better tools, support, and long-term career growth.

The SaaS reset is forcing teams to rethink what software actually delivers. As tools are cut and stacks are simplified, the divide is becoming clear: software built on weak, fragmented data is being removed, while systems grounded in structured, usable data are becoming essential. This shift is redefining where value lives—and which platforms actually matter.

Most organizations believe they have asset data, but it breaks down when they try to use it at scale. Fragmented formats, inconsistent structure, and manual interpretation make it difficult to trust or act on. This piece explains why asset data fails and what it takes to turn it into something teams can actually use.

XOi has expanded its commercial kitchen coverage with the release of 7,000+ newly enriched cold-side models — a meaningful milestone in the growth of XOi's enrichment database. With this release, XOi now supports 85,000+ unique models across 150+ manufacturers and 22 asset types, strengthening visibility across the full commercial kitchen ecosystem.

May 12 -14 | Niagara Falls, ON

In Episode 2 of Talking Out of Our Assets, JP Cahalan is joined by Ryan Martineau of XOi and Tiffany Jahangiri of Harris to discuss how AI is impacting sales in the skilled trades. The conversation explores using AI for research, coaching, and productivity—while reinforcing why trust, personalization, and human judgment remain essential to winning and retaining customers.

Sales teams are leaving margin on the table by working with incomplete, siloed equipment records. Drawing on data from over 1,000 customers and a decade of field insights, here are five proven ways to use equipment data to quote faster, protect margin, and lead smarter capital planning conversations with your customers.

XOi has been granted its third U.S. patent, advancing AI-driven asset portfolio intelligence for the field service industry. The patented technology enables organizations to analyze assets as connected systems, projecting maintenance needs, failure risk, and long-term costs to support proactive, data-driven decisions.

Episode 1 explores AI and data ethics in field service—examining trust, diagnostics, tribal knowledge, and why technology must support, not replace, human expertise.