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XOi Director of Enterprise Customer Success, Kiri Leibold, discusses effective training techniques on trainingindustry.com

One of the most dependable strategies for quickly building and maintaining a skilled team is the implementation of a reliable training program. Effective training has many positive outcomes, from increased efficiency, accuracy and productivity to improved team morale and employee retention and enhanced customer service. When these outcomes are combined, they can add up to opportunity.

Extreme demand for workers across in the skilled trades industry has helped reverse traditional roles in job interviews. Applicants typically have far more leverage than employers in skilled trades, driving a radical change in strategies for attracting and retaining team members.

Many employee benefits that were once considered perks are now common. Today, young workers expect their employers to share their values and to demonstrate that they care about their career success and goals.

Job candidates want to be confident that the new position will give them the opportunity to develop skills to help advance their careers — even if that means at a different company. Employers who can provide continuous learning opportunities with a successful in-house training program can establish a meaningful advantage in hiring. In fact, training is a critical tool for companies that wish to stand out in their market.

Training To Thrive

The ongoing shortage of skilled workers is one of the most urgent issues employers are facing today. A range of factors contribute to this critical labor crisis, including an aging workforce and fewer young Americans entering careers in skilled trades. To ensure long-term success, employers must equip their teams with the skills and tools necessary to drive productivity and growth.

A reliable internal training program can be a powerful tool for developing talent quickly. With an effective training program, business owners and managers can identify and recruit capable people outside of conventional channels and provide focused, flexible learning that can prepare their learners for the job.

The ongoing shortage of skilled workers is one of the most urgent issues employers are facing today.

Read the full article on TrainingIndustry.com.

The leading provider of smart technology for field service technicians introduces game-changing data-powered platform that drives efficiency and revenue

NASHVILLE, Tenn. — Jan. 26, 2023 — XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces the launch of a new updated website to introduce its exclusive suite of digital tech-enablement tools designed to transform field service businesses. 

XOi equips the current and next generation of field service professionals with smart diagnostics, high-powered data analytics, and live on-the-job virtual support and training to deliver meaningful actionable insights that drive operational efficiency and help contractors identify untapped revenue opportunities. 

The updated xoi.io offers a streamlined view of the XOi Platform and its advantages for business owners in HVAC, mechanical, electrical, plumbing, construction, restaurant equipment, and other field service industries. 

“The XOi platform gives our team vital tools for managing and leveraging data from current jobs as well as historical projects, giving us critical, actionable insights with unsurpassed clarity and accuracy,” said Mike Harrell, vice president of facility services for Lee Company, one of XOi’s initial partners. “Collaborating with XOi is an engaging process. On both the technology and content creation side, they’re a great partner to us, and we’re so excited to have Lee Company featured prominently on this new website.”

XOi provides contractors and their teams with unprecedented tech-first solutions including: 

Powerful data collection: No matter the skill level of the technician on site, XOi’s OCR technology leverages simple dataplate photos to produce contextual data such as equipment history, organizational knowledge, and OEM information to deliver instant, relevant, and trusted insights and resource recommendations.

Real, actionable insights: With intuitive visualizations derived from current and historical equipment, job and technician information, company leaders can identify revenue- and efficiency-driving trends to make intelligent and informed real-time business decisions.

XOi mentors: Designed to help address the pressure of the ongoing skilled trades labor shortage, XOi mentors help contractors and field service teams enhance customer experience and protect revenue by avoiding second truck rolls or incomplete service. As an in-house provider of live virtual support and training calls, XOi helps technicians by offering efficient and repeatable processes that build skills and expertise, rather than simply fixing the problem at hand.

“With a number of technology solutions making claims to provide AI-solutions designed specifically for technicians, XOi is truly the only digital tool your techs will need on a jobsite,” said Aaron Salow, founder and CEO of XOi. “This is the future of field service technology. Our platform connects people and equipment across the field service ecosystem so you can transform your business from the ground up. XOi’s streamlined workflows, instant access to essential job knowledge, and game-changing transparency work together seamlessly to spark an entire system of business intelligence.”

XOi users report, on average: 

-A 20% reduction in the amount of time it takes to complete tasks. 

-An additional $1.4 million in new replacement and preventive maintenance contract revenue. 

-A 40% reduction in second truck rolls. 

The updated xoi.io site was created by FortyAU, an agile Nashville-based team of developers passionate about delivering quality software beyond expectations. 

“Through close collaboration and partnership, we have created one of the slickest websites in the industry,” said Mark Freeman, engineering lead at FortyAU. “XOi’s team is super-passionate and driven, and the results show it.”

For more information about XOi, visit https://xoi.io.  

About XOi

XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, is powering a world in which people and equipment are connected, decisions are transparent, and quality outcomes are predictable. Developed to meet the unique challenges of an industry traditionally underserved by technology, XOi equips field service professionals with groundbreaking technician-enablement tools, including remote support, visual documentation, immediate on-the-job insights and training resources, asset and team management functions, a comprehensive knowledge base, and operational insight dashboards leveraging data from current and historical projects. With a demonstrated commitment to the hard-working men and women in the field service industries, XOi delivers innovative artificial intelligence-based solutions that empower field service teams to drive productivity, elevate customer experience and help close the skilled labor gap.

In a new article from IronPros, author Charles Rathmann discusses how Cool enterprise 2.0, AI and OCR tech from XOi extends field service management software to create value where it matters most.

Slick and efficient tools for mechanical contractors and others servicing and maintaining assets in the field combined with an aggressive channel sales approach give Nashville, Tenn.-based XOI Technologies a solid tactical position to add new customers intent on increasing efficiency in the field giving technicians advanced tools that automate tasks, improve outcomes and create new revenue opportunities.

XOI is not competing directly with field service management software vendors that offer transactional systems to construction and the trades. Rather, they are partnering with companies like ServiceTitanFieldConnectOperixJonas Construction SoftwareKey2ACTPenta Technologies and Microsoft Dynamics.

This means XOI’s tool set can be broadly adopted, their main competition being the mobile interface of whatever software they are partnering with. Standalone applications may also duplicate some of what XOi can deliver, including the Blitzz video inspection and support application. Field service management software products like Sage Field OperationsWorkwave and ServiceTitan that handle the business transaction side of service can give way at the point of service to XOI’s product set.

Innovative industry leaders collaborate to provide essential skills and insights that drive efficiency and productivity

XOi Technologies, a leading provider of technician-focused technology solutions, announces a new partnership with Interplay Learning, the leading provider of online and VR training for the essential skilled trades.

The partnership combines Interplay Learning’s immersive turnkey learning platform, which helps field service technicians acquire and deepen essential skills, with XOi’s suite of AI-powered data collection and analysis solutions. Together, the two solutions accelerate the time it takes to train technicians for the field and provide essential resources to support superior performance and customer service from jobsites.

“The natural and powerful extension of the Interplay Learning platform to the XOi solution positions companies to succeed and also moves our industry forward,” said Interplay Learning CEO Doug Donovan. “Interplay Learning helps techs acquire and deepen foundational knowledge, while XOi delivers the resources that techs need in the field to better serve customers and communicate with the office. Both solutions work anytime and anywhere — convenient for techs and essential for great customer service. Interplay Learning helps techs gain skills faster and reduce ‘time to truck,’ while XOi serves as the essential resource for communications and customer service for those techs once they are out in the field.”

XOi’s growing suite of cloud-based solutions offers the premier data-cataloging and analytics functionality for field service, giving teams a range of tools for increasing efficiency, accuracy and accountability. Powered by XOi’s standardized workflows, job documentation capabilities, and training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.

“At XOi, we’re committed to supporting technicians in the field so they do their jobs accurately and effectively,” said Aaron Salow, founder and CEO of XOi. “Interplay Learning’s proven training platform helps get new techs up to speed quickly and keeps experienced techs up to date so they can deliver premium service and performance, allowing contractors to focus on their mission and drive growth.”

Interplay Learning’s award-winning online and VR training for the essential skilled trades is scalable and more effective than traditional training methods. By leveraging its immersive learning platform, SkillMill, Interplay Learning users are able to train and practice hands-on learning from any device or in virtual reality, resulting in highly trained employees who are job-ready in weeks, not years.

For more information about Interplay Learning, visit https://www.interplaylearning.com.

For more information about XOi, visit https://xoi.io.

About Interplay Learning

Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees. Its award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years. Its digital learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching and connectivity. Recent accolades include recognition by Fast Company’s World Changing Ideas Awards in the Education, General Excellence and On the Rise categories. Welcome to the next generation of the skilled labor workforce. Visit www.interplaylearning.com to learn more.

About XOi Technologies

XOi Technologies, the leading provider of technician-first smart technology for commercial and residential field service companies, delivers innovative artificial intelligence-based solutions that empower field service teams to drive productivity, elevate customer experience and help close the skilled labor gap. Developed to meet the unique challenges of an industry traditionally underserved by technology, XOi equips field service professionals with groundbreaking technician-enablement tools, including remote support, visual documentation, immediate on-the-job insights and training resources, asset and team management functions, and a comprehensive knowledge base leveraging data from current and historical projects. With a proven record of innovation and demonstrated commitment to the hard-working men and women in the field service industries, XOi has distinguished itself as a pioneer in technician-focused solutions that bring efficiency, transparency, and expertise to every jobsite. For more information about XOi, visit https://xoi.io.

Aaron Salow is passionate about addressing the shortage of skilled workers in the field service industry. Blue collar work marked his entire personal and professional life, instilling in him the importance of hard-working people in our everyday lives.

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Learn more about the Beyond the Tools podcast.

XOi, a top tech-focused software solution, announces an integration with end-to-end cloud-based field management platform Service Pro, enhancing two best-in-class industry innovators

XOi Technologies, a leading provider of technician-focused technology solutions, announces an integration with the end-to-end cloud-based field management solution Service Pro® by MSI Data.

The integration of XOi and Service Pro offers contractors a powerful data-driven solution that addresses chronic skilled labor shortages by enhancing technician performance and productivity.

“XOi’s tech-enablement data, documentation and support features allow us to enhance and upgrade the premium experience we deliver to our customers with Service Pro by MSI Data,” said Geoff Surkamer, CEO of MSI Data. “With Service Pro’s end-to-end automation and XOi’s deep analytics and comprehensive job documentation capabilities, field service business owners now have a unique curb-to-curb tool that optimizes real-time decision-making. Technicians using Service Pro can now unlock the real-time support that XOi delivers, allowing companies to recruit and deploy younger techs and experienced techs from adjacent industries.”

Service Pro by MSI Data streamlines and automates field service operations, including repair, preventive maintenance, installations and inspections. The solution allows business owners to unlock valuable insights through data and analytics and provides end-client experience that helps companies differentiate themselves from competitors through interactive portals and real-time communication.

XOi’s growing suite of cloud-based solutions offers the premier data-cataloging and analytics functionality for field service, giving teams a range of tools for increasing efficiency, accuracy and accountability. Powered by XOi’s standardized workflows, job documentation capabilities, and training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.

“We select strategic partners who can help us give technicians in the field the digital tools they need to get their job done effectively and efficiently,” said Aaron Salow, founder and CEO of XOi. “Technology that supports their performance and experience is critical for contractors facing labor shortages, supply disruptions, and economic uncertainty. Service Pro by MSI Data is a native mobile solution that enhances the XOi system with custom reporting and service request capabilities, positioning us to continue transforming technology for field service business owners and their teams.”

For more information about MSI Data, visit https://www.msidata.com.

For more information about XOi, visit https://xoi.io.

About Service Pro® by MSI Data

Service Pro by MSI Data provides easy to acquire and easy to deploy solutions to manage all aspects of service management, including call center, dispatch, contracts management and spare parts inventory; scheduling optimization and routing; and true mobile applications for the field workforce, including inspections, field service and field sales. Visit https://www.msidata.com.

About XOi Technologies

XOi Technologies, the leading provider of technician-first smart technology for commercial and residential field service companies, delivers innovative artificial intelligence-based solutions that empower field service teams to drive productivity, elevate customer experience and help close the skilled labor gap. Developed to meet the unique challenges of an industry traditionally underserved by technology, XOi equips field service professionals with groundbreaking technician-enablement tools, including remote support, visual documentation, immediate on-the-job insights and training resources, asset and team management functions, and a comprehensive knowledge base leveraging data from current and historical projects. With a proven record of innovation and demonstrated commitment to the hard-working men and women in the field service industries, XOi has distinguished itself as a pioneer in technician-focused solutions that bring efficiency, transparency, and expertise to every jobsite. For more information about XOi, visit https://xoi.io.

In episode 3 of “The Final Mile,” XOi’s Senior Engineer JP Cahalan talks with Alex Kaslofski of Atomatic Mechanical Services about transforming the customer experience in field service.

In the latest episode of the Authentically Successful Podcast, host Carol Schultz has a conversation with XOi CEO and Founder Aaron Salow, discussing discuss whether people have a price when it comes to accepting a new position, or if the company culture is always the most important factor.

Visit the Authentically Successful website: verticalelevation.com/podcast/

Making the Most of Shoulder Season

We’re calling it: Shoulder Season is here, people. How can you make the most of it? In our new vlog series, we’ll give you the rundown on some technology-based tips to get everyone in your organization, from the tech to the back office, working during the slow season.

Sales

Technical Expertise

Back Office & Ownership