Harris doubled its USPS footprint and eliminated documentation revisions by standardizing asset-level maintenance documentation, improving visibility, compliance, and approval speed across every site.

JP Cahalan talks with Chad McClary and Ernie Martinez about what technicians need to succeed—from AI and asset data to better tools, support, and long-term career growth.

The SaaS reset is forcing teams to rethink what software actually delivers. As tools are cut and stacks are simplified, the divide is becoming clear: software built on weak, fragmented data is being removed, while systems grounded in structured, usable data are becoming essential. This shift is redefining where value lives—and which platforms actually matter.

Most organizations believe they have asset data, but it breaks down when they try to use it at scale. Fragmented formats, inconsistent structure, and manual interpretation make it difficult to trust or act on. This piece explains why asset data fails and what it takes to turn it into something teams can actually use.

May 12 -14 | Niagara Falls, ON

In Episode 2 of Talking Out of Our Assets, JP Cahalan is joined by Ryan Martineau of XOi and Tiffany Jahangiri of Harris to discuss how AI is impacting sales in the skilled trades. The conversation explores using AI for research, coaching, and productivity—while reinforcing why trust, personalization, and human judgment remain essential to winning and retaining customers.

XOi has been granted its third U.S. patent, advancing AI-driven asset portfolio intelligence for the field service industry. The patented technology enables organizations to analyze assets as connected systems, projecting maintenance needs, failure risk, and long-term costs to support proactive, data-driven decisions.

Episode 1 explores AI and data ethics in field service—examining trust, diagnostics, tribal knowledge, and why technology must support, not replace, human expertise.

Welcome to Talking Out of Our Assets, a real-world podcast about data, AI, and technology in the skilled trades. In this intro episode, host JP Cahalan explains why this show exists, who it’s for, and why blindly chasing AI hype does more harm than good. This is an honest, unfiltered look at where technology belongs, where it doesn’t, and how to keep frontline technicians at the center of every decision.