XOi is excited to announce that we have been recognized across multiple 2026 flagship reports and badges from Capterra and Software Advice, both part of Gartner Digital Markets.
These accolades reflect strong customer sentiment and market presence, reinforcing XOi’s role as a trusted partner to asset owners and field service organizations navigating an increasingly data-driven future.
In 2026, XOi earned several top distinctions from Gartner Digital Markets brands, including:
- Capterra Shortlist for Field Service Management — Capterra
- Best Customer Support in Field Service Management — Software Advice
- FrontRunner for Field Service Management — Software Advice
- Most Recommended in Field Service Management — Software Advice
- Best Customer Support in Maintenance Management — Software Advice
What Customers Are Saying
“The solution is very customizable to user needs. Workflows allow individual markets to tailor responses to meet their customer and office needs and build a consistent technician and customer experience. The platform allows for quicker and more comprehensive communication of information to improve overall engagement and efficiency.”
— Ewan S., Capterra
“The software is easy to use. It gives us instant access to customer information we have collected while on our calls. Technicians now have a step-by-step process for running particular types of calls.”
— Sam M., Capterra
“How easy it was to retain the information that is needed for each job that was set up. When it comes to the business statistics, it was a great way to realize what we used the product for the most in order to create more opportunities.”
— Calvelyn J., Capterra
2026 Industry Recognition
The following awards are based on verified user reviews and independent market analysis conducted by Gartner Digital Markets brands:
Capterra
- Shortlist for Field Service Management
- Best Value
- Electrical Contractor
- Plumbing
- Best Ease of Use
- Building Maintenance
- Electrical Contractor
- Equipment Maintenance
- HVAC
- Knowledge Base
- Knowledge Management
- Plumbing
Software Advice
- FrontRunners for Field Service Management
- Most Recommended
- Building Maintenance
- Electrical Contractor
- Equipment Maintenance
- Field Service Management
- Knowledge Base
- Knowledge Management
- Maintenance Management
- Plumbing
- Best Customer Support
- Building Maintenance
- Electrical Contractor
- Equipment Maintenance
- Field Service Management
- HVAC
- Knowledge Base
- Knowledge Management
- Maintenance Management
- Plumbing
About Gartner Digital Markets
Gartner Digital Markets is the world’s largest platform for finding business technology. More than 100 million people visit Capterra, GetApp, and Software Advice each year to read objective research and verified customer reviews that help them confidently choose the right solutions for their organizations. Thousands of B2B companies work with Gartner Digital Markets to build brand awareness, capture buyer demand, and grow their business.
To learn more, visit Gartner Digital Markets.
