December 2, 2025
In this episode of Titans of the Trades, host Ryan Englin sits down with Lee Bridges, VP of Product Management at XOi, to explore how technician-first innovation and practical AI are quietly transforming outcomes across HVAC and MEP service.
With customer expectations rising and the skilled trades pipeline under pressure, this conversation offers a grounded look at how real-world jobsite data—and the right product mindset—can unlock better training, faster service, and stronger trust.
What You’ll Learn:
Teach the why, not just the how. Technician training isn’t just about procedure. Communication skills—and the ability to explain service decisions in plain language—are key to trust and close rates.
Start at the asset. Technicians capture photos, video, and structured data at the unit—creating a standardized dataset that supports faster diagnosis, clearer communication, and a defensible service record.
Put AI to work, not on display. XOi’s AI Work Summary converts field-collected artifacts into crisp, customer-ready narratives—saving 5–10 minutes per visit and enabling techs to complete more calls per week.
Design with empathy. Through XOi’s “Learning With Your Boots On” program, internal teams experience real jobsite scenarios to build better, faster, and with the end user in mind.
Why It Matters:
This episode is a blueprint for operational excellence—showing how to turn jobsite insights into measurable business value. Whether you’re leading service, training new techs, or supporting customer success, the takeaways here are clear, actionable, and grounded in real-world results.
