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Evolving Customer Expectations Panel – Vision Exchange 2025

Industry leaders discuss how evolving customer expectations around total cost of ownership and lifecycle management are reshaping field service—driving data-driven strategies that enhance asset performance, strengthen CAPEX and OPEX decisions, and create lasting competitive advantage.

Speakers:

Moderated by Pete Shimkus, VP of Data Solutions, XOi

Sid Shetty, Chief Customer and Business Officer, ServiceChannel

Don Kurelich, CEO of Brightly Software

Thomas Kay, Managing Partner, Efficio Advisors

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