For the past decade, field technicians have been collecting critical on-site data through XOi. The word “data” in a field service context can take many forms — for our purposes, we’re talking about information from a job such as: age of equipment, make, model, serial number, equipment location, workflow steps taken to fix the issue, parts needed, parts broken, tools, additional equipment needed, hours taken to fix, cost, and so much more.
We’ve taken the time to analyze thousands of these particular data points to compile a comprehensive guide to working smarter, not harder on a jobsite and throughout your field service ecosystem. The purpose of this paper is to show you how extracting and analyzing data from the field informs super intelligent decisions for your business and customers.
Work Smarter: Automate your quote building process.
According to XOi’s proprietary data, 78% of the time a technician requests a quote, they believe it is urgent, and a high priority. Using XOi, you can significantly reduce the time from quote requested to quote submission. By automating the technician’s process on site, and extracting data for process improvement, you remove barriers in the quote request process, and increase efficiency by understanding trends and tendencies in your equipment universe.
