Harris Dispatchers Gain 2.5 Hours Each Week to Keep Jobs Moving
Harris dispatchers keep jobs on track with a level of precision and accountability that sets the tone for the entire operation. Their work has always been built on accuracy and follow-through.
Before XOi, that meant taking extra time to review and clean up field notes, confirm details, or combine updates from multiple sources to make sure nothing was missed.¹ The process worked, but it took more time than it needed to.
“Before XOi, I spent ten minutes rewriting every job note just so it made sense. Now, I can review and send it in under two. That’s time I get back every single call.”
– Lead Dispatcher, Harris
Harris wanted to give its dispatch team better tools to match their pace — cutting down on repetitive work while keeping the same high standards their customers rely on.
The Solution
Harris implemented XOi’s AI Summaries and standardized workflows to make job documentation faster and more consistent.
Each service call now creates a complete digital record — photos, notes, and details captured automatically in one place.
Dispatchers can review and share accurate information in minutes, without hunting down missing details or manually reformatting reports.
“We used to text and email technicians constantly to fill in missing details. Now they’re logging everything in XOi, and the notes are clear the first time.”
– Dispatcher, Harris
The result is a smoother handoff between the field and the office, less back-and-forth, and more time for dispatchers to focus on supporting the people doing the work.
The Results
80% Less Admin Work
Dispatchers cut note editing time from 10+ minutes to 2 minutes or less per job, opening up more time for coordination and planning.²
91% Note Accuracy
After implementation, 91% of dispatchers rated technician notes Good or Excellent, improving documentation quality across the board.³
75% Fewer Follow-Ups
Follow-up communication dropped from over 80% of jobs to about 20% or fewer, giving dispatchers more time for high-value work.⁴
Faster Quoting and Approvals
Nearly two-thirds said quote generation and approval requests are now “much faster and easier,” helping jobs move from service to invoice without delay.⁵
2.5 Hours Saved Every Week
Dispatchers now save 2.5 hours per week, worth about $2,600 per person annually — time they now spend supporting technicians and customers.⁶
“My communication with techs through XOi is much better — it gives me confidence the right info is there before I send anything to customers.”
– Dispatcher, Harris
The Impact
For Harris, XOi builds on the way the team already works — reliable, detailed, and customer-focused.
By automating repetitive steps and standardizing job documentation, dispatchers spend less time on admin and more time keeping projects on schedule.
The result: dispatchers gain time back to do what they do best — keep jobs moving and support the people who make it happen.
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Footnotes
- Based on a survey of Harris dispatchers. Respondents noted that before using XOi, additional time was often spent reviewing and clarifying technician notes to ensure accuracy.
- After implementing XOi, most dispatchers reported spending 2 minutes or less per job editing technician notes — an approximate 80% reduction in admin effort.
- Following implementation, 91% of dispatchers described technician notes as Good or Excellent in clarity and completeness.
- Dispatcher feedback indicated that follow-up communication dropped from more than 80% of jobs to about 20% or fewer, reflecting roughly a 75% reduction.
- Roughly two-thirds of dispatchers said generating quotes and requesting approvals is now “much faster and easier,” improving coordination between dispatch, sales, and service teams.
- Dispatchers reported saving an average of 30 minutes per day, equal to 2.5 hours per week, valued at approximately $2,600 in annual time savings per person (based on a $20/hour burdened rate).
