Aire Serv of Knoxville Case Study
With their team of highly trained technicians, Aire Serv of Knoxville proudly provides high quality HVAC installation, repairs, maintenance, AC replacement and furnace services to Knox and surrounding Counties.
Challenges
When searching for a way to improve efficiency of communication between their service, sales, and install team, Aire Serv of Knoxville turned to XOi.
“It has completely revolutionized how our service, sales, and install team communicate and prepare for jobs”, says Sales and Service Manager, Jordan Lester.
Approach
With the help of XOi, Aire Serv of Knoxville is now able to provide clear, concise and accurate information to not only everyone in the company, but also to each of the customers they serve.
“XOi has improved our service department by helping our technicians make more recommendations to our customers more frequently. It has improved our install department by streamlining the process of gathering the information necessary to complete the install so they can be as prepared as possible, as early as possible. Not to mention, it has helped increase our turnover percentages by over 10% for our entire service department and has had a drastic impact on our efficiencies on install day.”
Results
With the help of XOi, Aire Serv of Knoxville is now able to provide clear, concise and accurate information to not only everyone in the company, but also to each of the customers they serve.
Key Outcomes for the Aire Serv of Knoxville Team:
- More Recommendations = Higher Average Ticket
- Streamlined Communication = Quicker Installs
- Increased Turnover = 10% More Replacement Sales
