Aire Serv of Little Rock Case Study
Aire Serv of Little Rock provides HVAC service, installation and maintenance to the Little Rock metro area, adhering to the same standards that have allowed Aire Serv to become the industry leader it is today—with nearly 30 years of national experience.
Challenges
When Darren McWilliams became GM and HVAC tech for Aire Serv of Little Rock, he found himself at a crossroads.
“I had been an IT admin, electrician, in sales, etc. but had never worked on HVAC equipment. Suddenly I was thrust into a position of HVAC tech and GM. I knew I didn’t know what I didn’t know.”
Approach
With the help of XOi, Darren and his team were able to tap into the deep well of experience they were initially lacking.
“Since day one, we have been able to call and video chat these guys and get concise help. They have been able to pinpoint the problems and send me down the troubleshooting steps to find the ultimate issue. A competent, patient voice on the other end of the line that is willing to stay on that call AS LONG as you need them.”
Results
After implementing XOi, Darren and his team have experienced much quicker service call turnaround times, even for brand new techs, improved ease of training, and consistent reinforcement of the correct order of operations.
Key Outcomes for the Aire Serv of Little Rock Team:
- Less Time per Job = More Jobs Completed
- Shorter Learning Curve = More Profitable Jobs
- Ease of Process = Success in the Aire Serv System
