Arista Air Case Study
Overview
Arista Air Conditioning Corporation is the most trusted heating, cooling, and refrigeration provider in the New York City metro area. The company serves more than 3,000 commercial and luxury residential customers with hundreds of highly-trained field service technicians, 100 trucks, and the latest technology.
In the New York City metropolitan area, competition among HVAC providers is intense. Commercial and residential customers have often suffered through shoddy work and unresponsive customer service with other HVAC companies. These customers don’t trust a new service provider easily.
To help establish differentiation, the customer partnered with XOi Vision platform to generate photo and video documentation of every service call for Arista’s customers. XOi Vision content also helps the organization train technicians efficiently and cost-effectively, using real-world video examples.
Partnering With XOi
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Introduced greater level of transparency
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