How ECS Strengthened Safety and Protected Industrial Contracts with XOi
Overview
In high-risk industrial environments, safety isn’t optional—it’s a contract requirement. ECS took a proactive approach to improving jobsite safety and compliance by leveraging XOi to digitize and standardize critical processes. The result: stronger field visibility, a lower incident rate, and the ability to win and retain industrial work.
Challenge
ECS’s Total Recordable Incident Rate (TRIR) had reached 3.06—above the industry red line that can disqualify contractors from industrial job sites. Paper-based Job Safety Analyses (JSAs) were rarely used and difficult to track, and technicians had no consistent way to escalate safety concerns in the field.
Solution
Using XOi, ECS digitized JSAs and embedded them into technician workflows, making safety documentation a routine part of every job. Inspired by examples from other teams, ECS also introduced safety prompts and enabled techs to flag hazards via video—triggering stop-work protocols and immediate manager alerts. These tools helped reinforce safety awareness in the field and standardize compliance across teams.
Results
- Cut Total Recorded Incident Rate by over 50% in one year (3.06 to 1.40) and maintained a strong safety record with an average TRIR of 1.38 over the next four years.
- Digital Job Safety Analysis usage has increased 2.3x since adoption, driving greater consistency, accountability, and making safety a routine part of field operations
- 270+ job site safety concerns documented by technicians using XOi—each triggering automated alerts to management for faster response and increased visibility
- A stronger safety culture with a new Safety Council, annual safety summit, and monthly reviews
- Improved customer confidence through real-time documentation and safer service delivery
