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The Lee Thompson Co

Footprint
Southwest Texas and Houston Metro Area

Number of Techs
14

Number of Customers
3,500 Commercial and Residential

“Once we started using XOi, we became dependent on the app very quickly. It helps with everything! Quoting jobs, staying honest with the customer, showing them what we’ve done or not done, and recommending additional work that needs to be done.”


JUSTIN LONZO
General Manager

Overview

Founded in 1961 by Lee Thompson, The Lee Thompson Co. provides exceptional heating, cooling, and air quality services throughout Southwest Texas and Houston. With services ranging from complete repairs to new product installation, The Lee Thompson Co. team prides itself on offering outstanding workmanship and customer courtesy on every residential and commercial job.

Their team of highly-trained technicians is committed to providing superior service, and partnered with XOi to further improve their services. Since first implementing the Vision app, The Lee Thompson Co. has utilized the tool’s Capture functionality to dramatically enhance the overall level of transparency they offer customers.

Vision has provided a means for Lee Thompson to become more efficient, accelerating quoting processes, increasing year over year sales and customer response and approval times.

“XOi has facilitated much faster quoting and much better communication and diagnostics with customers,” said Justin Lonzo, General Manager. “The photos and videos allow them to see what the tech has done and recommends. Having a visual aide just makes things a whole lot easier. I send them the link, and they tend to respond faster and approve more.”

Partnering With XOi

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    Improved Transparency & Communication
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    Shortened Customer Response & Approval Times
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    Streamlined Service Processes & Improved Customer Experience
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    Accelerated Quoting & Remote Diagnostics
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    Enhanced Quality Control