Star Services Case Study
Founded in 1952, in Louisiana, Star Service, Inc. is a family owned and operated full-service commercial HVAC contractor. Committed to delivering long-term value to their clients, Star Service is recognized as a leader in HVAC repair, maintenance, installation, and design services.
Star Service President, Robert Miller, immediately identified XOi as a solution to replace their existing paper service reports and reporting – improving efficiency, communication, and accuracy between the field and office. Since implementing the app, Star Service has improved transparency and technician performance through customized workflows and visual job documentation. The platform has provided Star Service a tool to streamline information and data sharing amongst technicians, customers, and office staff. Star Service also utilizes the app to improve internal processes, including tool requisitions, work verification, safety documentation, etc.
“When we first adopted XOi, we initially onboarded about five or six technicians – from young, tech savvy guys, to old, non-tech savvy guys,” said Robert Miller, President. “It was too good of a technology not to implement. We were able to integrate the tool into our culture relatively quickly once the techs saw the value it brought to them, our customers, and the company.”
Partnering With XOi
- Improved Communication & Transparency
Replaced Paper Service Reports & Manual Reporting
- Elevated Customer Experience & Understanding
- Increased Credibility – Resulting In Increased Sales