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Star Services Case Study

Footprint
Baton Rouge, Lafayette and Lake Charles, Louisiana

Number of Techs
104

Number of Customers
1,200 – 1,500

“When I saw the solution, it immediately resonated that it’d fulfill a need we’ve got in crisp, quick, accurate communication from the field back to the office. When techs fill out a workflow in XOi, it accurately communicates all the information through videos, pictures, and verbal text back to the office instantaneously.”


ROBERT MILLER
President

Overview

Founded in 1952, in Louisiana, Star Service, Inc. is a family owned and operated full-service commercial HVAC contractor. Committed to delivering long-term value to their clients, Star Service is recognized as a leader in HVAC repair, maintenance, installation, and design services.

Star Service President, Robert Miller, immediately identified XOi as a solution to replace their existing paper service reports and reporting – improving efficiency, communication, and accuracy between the field and office. Since implementing the app, Star Service has improved transparency and technician performance through customized workflows and visual job documentation. The platform has provided Star Service a tool to streamline information and data sharing amongst technicians, customers, and office staff. Star Service also utilizes the app to improve internal processes, including tool requisitions, work verification, safety documentation, etc.

“When we first adopted XOi, we initially onboarded about five or six technicians – from young, tech savvy guys, to old, non-tech savvy guys,” said Robert Miller, President. “It was too good of a technology not to implement. We were able to integrate the tool into our culture relatively quickly once the techs saw the value it brought to them, our customers, and the company.”

Partnering With XOi

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    Improved Communication & Transparency
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    Replaced Paper Service Reports & Manual Reporting
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    Enhanced Quality Control & Data Accuracy
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    Elevated Customer Experience & Understanding
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    Increased Credibility – Resulting In Increased Sales