Field Service Knowledge Hub
XOi blogs, podcasts, videos, white papers, webinars, case studies and more.
Our Case Studies
11/19/2025
Harris Dispatchers Gain 2.5 Hours Each Week to Keep Jobs Moving
Harris dispatchers keep jobs on track with a level of precision and accountability that sets the tone for the entire operation. Their work has always been built on accuracy and follow-through. Before XOi, that meant taking extra time to review and clean up field notes, confirm details, or combine updates from multiple sources to make […]
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10/15/2025
Tolin Mechanical Cuts Quoting Time by 60% with Enriched Equipment Data
The Challenge Tolin Mechanical has been a strong partner in adopting XOi’s technology to meet rising expectations from both clients and the business. From proving service quality with visual documentation to strengthening partnerships with asset-level insights, Tolin is delivering a more transparent, data-driven customer experience. But the biggest impact has come behind the scenes — […]
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07/01/2025
How ECS Streamlined Quoting and Captured More Work with XOi
Overview Engineered Cooling Services (ECS) used to rely on a custom-built quoting tool that slowed technicians down and led to missed opportunities. With XOi, they built a faster, more efficient process that hands quoting off to a dedicated team—saving time in the field and helping secure more approved work. Challenge ECS’s in-house “Quick Quotes” […]
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Our Blog Posts
Featured Blog
06/20/2024
XOi defines the next frontier of field service technology with the launch of Premium Insights and XOi Advisor.
XOi announces the launch of Premium Insights and XOi Advisor; tools that leverage XOi’s industry-leading catalog of jobsite data
Read moreOur Podcasts
02/13/2026
Talking Out Our Assets | Ep. 1: Exploring AI and Data Ethics
Episode 1 explores AI and data ethics in field service—examining trust, diagnostics, tribal knowledge, and why technology must support, not replace, human expertise.
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02/11/2026
Talking Out Our Assets: Real-World Conversations About Data, AI, and the Asset
Welcome to Talking Out of Our Assets, a real-world podcast about data, AI, and technology in the skilled trades. In this intro episode, host JP Cahalan explains why this show exists, who it’s for, and why blindly chasing AI hype does more harm than good. This is an honest, unfiltered look at where technology belongs, where it doesn’t, and how to keep frontline technicians at the center of every decision.
Read moreOur White Papers
01/08/2026
The Ultimate Capital Planning Guide for Field Service Leaders in 2026
In this guide, we’ll provide you with an alternative to today’s process, and show you how the use of data‑focused and intelligent technology is the key to getting your equipment details in order.
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09/23/2025
The 2025 Busy Season Report
Discover how top-performing field service teams used real-time data and asset intelligence to reduce costs, increase first-time fixes, and outperform expectations during the 2024–2025 busy season.
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07/29/2025
The Playbook: Moving from a Vendor to a Strategic Partner
Automatically accessing enriched data is the key step in moving from a vendor to a strategic partner customer relationship. Just like meteorologists use thousands of data points like temperature, pressure, humidity, wind patterns to predict storms before they hit, having detailed equipment performance and lifecycle data lets businesses forecast breakdowns, inefficiencies, and service needs before they cause downtime.
Read moreOur Webinars
11/13/2025
Webinar: The Future of Site Surveys for Faster Quotes & Smarter Planning
XOi Site Survey digitizes asset data collection—turning field photos and notes into structured, validated records that accelerate quoting, compliance, and planning.
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06/21/2023
Webinar: The Contractor’s Guide to Everyday AI
If you, like so many in field service, have been hesitant to embrace this huge shift in technology, this is the session you’ve been waiting for.
Read moreOur Videos
12/15/2025
Less Time Quoting, More Time Serving: Ainsworth + XOi
Ainsworth has saved over 1,500 hours with XOi—accelerating quoting, improving AR, and empowering techs to focus on service, not paperwork.
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12/08/2025
The Right Fix, the First Time: Unlimited Service Group + XOi
Unlimited Service Group unified its growing operation with XOi—standardizing data, streamlining dispatch, and delivering smarter, faster service across all teams.
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12/08/2025
Built on Better Data: Comfort Systems USA + XOi
After years of managing multiple systems, Comfort Systems USA partnered with XOi to unify asset data at the source. Learn how they streamlined workflows, improved technician efficiency, and built a connected foundation for smarter service decisions.
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